Privacy Policy – How ResortsWorld Handles Your Personal Data

1 Introduction

This Privacy Policy explains how ResortsWorld ("we", "our", "us") collects, uses, stores, and protects personal information provided by users ("you", "your") of the ResortsWorld platform, available at resortsworld.onl and through the ResortsWorld mobile application.

We are committed to protecting your privacy and handling your personal data responsibly and transparently. This policy is designed to comply with the Republic Act 10173, also known as the Data Privacy Act of 2012 of the Philippines, and its implementing rules and regulations.

By registering an account or continuing to use any part of the ResortsWorld platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your data as described here.

2 Information We Collect

We collect personal information through several points of interaction with the platform. The categories of data we collect include:

3 How We Use Your Information

Your personal data is used for the following purposes:

• Account creation and verification: Setting up and confirming your ResortsWorld account, including identity verification required before withdrawals are processed.
• Transaction processing: Handling all PHP deposits and withdrawals through Philippine banking and payment channels.
• Platform security: Detecting and preventing fraud, unauthorised access, money laundering, and other prohibited activities.
• Customer support: Responding to your queries, resolving disputes, and providing assistance related to your account or transactions.
• Responsible gaming: Monitoring gaming patterns to support responsible gaming tools, self-exclusion requests, and player protection measures.
• Legal compliance: Meeting obligations under Philippine law, including data retention requirements and cooperation with authorised regulatory or law enforcement requests.
• Platform improvement: Analysing usage data in aggregated, anonymised form to improve the platform's performance and user experience.

We do not use your personal data for unsolicited marketing without your consent. If you have opted in to receive platform updates or promotional communications, you can opt out at any time by contacting us at [email protected].

4 Data Sharing and Third Parties

ResortsWorld does not sell your personal data to third parties. We may share your information with the following categories of trusted service providers, strictly for the purposes outlined in this policy:

• Payment processors: Philippine banking and e-wallet service providers used to process PHP deposits and withdrawals from your account.
• Identity verification services: Third-party KYC service providers used to verify your identity as part of account registration and withdrawal processing.
• Technology providers: Cloud hosting, database, and app infrastructure providers that power the platform's operations.
• Legal and regulatory authorities: Government agencies, law enforcement, or regulatory bodies in the Philippines where disclosure is required by law or to protect the platform and its users.

All third-party service providers who handle your data are bound by confidentiality obligations and are permitted to use your data only for the specific purpose for which it was shared.

5 Data Retention

We retain your personal data for as long as your account is active and for a reasonable period afterwards, as required by law or legitimate business purposes including dispute resolution and legal compliance.

Specific retention considerations include:

• Transaction records are retained in accordance with applicable Philippine financial recordkeeping requirements.
• Account data is retained after account closure for a period sufficient to handle any outstanding disputes, chargebacks, or regulatory inquiries.
• Gaming activity data may be retained for responsible gaming monitoring and anti-fraud purposes.

Once data is no longer required for any of the above purposes, it is securely deleted or anonymised.

6 Security Measures

ResortsWorld implements industry-standard technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. These include:

• SSL/TLS encryption on all data transmitted between your device and the platform.
• OTP-based login verification to prevent unauthorised account access.
• Biometric authentication support on the ResortsWorld mobile app for compatible devices.
• Access controls ensuring that only authorised personnel can access personal data.
• Regular security reviews of platform infrastructure and data handling practices.

While we take all reasonable steps to protect your data, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and should contact us immediately if you suspect your account has been compromised.

7 Cookies and Tracking Technologies

The ResortsWorld platform uses cookies and similar technologies to provide a functional, secure, and personalised experience. The types of cookies used include:

• Essential cookies: Required for the platform to function — keeping you logged in, maintaining your session, and enabling secure account access.
• Functional cookies: Remembering your preferences such as language settings and interface configurations.
• Analytics cookies: Collecting aggregated, anonymised data about how users interact with the platform, used to improve performance and navigation.

You can control and manage cookies through your browser settings. Please note that disabling essential cookies may affect the functionality of the platform and prevent certain features from working correctly.

8 Contact and Data Requests

To exercise your data rights or raise any concerns about how your personal information is handled, please contact our support team directly:

Email: [email protected]

We will acknowledge your request promptly and aim to resolve data-related queries within a reasonable timeframe. For formal complaints related to data privacy, you may also contact the National Privacy Commission of the Philippines.