ResortsWorld FAQ — Your Questions, Clearly Answered

All accounts and transactions on ResortsWorld are in Philippine Peso (PHP / ₱). There is no currency conversion, so ₱500 deposited means ₱500 in your account balance. This applies to all deposits, winnings, and withdrawals.

ResortsWorld accepts deposits through Philippine online banking, local bank transfers, and local e-wallets. GCash and Maya are among the Philippine e-wallets that may be supported. Credit cards and cryptocurrency are not accepted as payment methods on this platform.

Before your first withdrawal, you need to complete KYC (identity verification) using a valid Philippine government-issued ID — such as a PhilSys card, passport, driver's licence, SSS, or UMID. This is a one-time process that protects your account and ensures withdrawals only go to your verified details. Once KYC is approved, withdrawals are processed to your registered Philippine bank account or e-wallet.

Processing times depend on the payment channel and whether your KYC is complete. In general, withdrawals to Philippine bank accounts or e-wallets are processed within standard banking hours on business days. If your withdrawal is taking longer than expected, contact [email protected] with your request details for an update.

Most deposits reflect in your account within a few minutes. If yours has not appeared after 30 minutes, check that the transaction was completed on your bank or e-wallet side first. If the payment went through but still has not shown up in your ResortsWorld balance, email [email protected] with your account email, the deposit amount, and a screenshot of the payment confirmation.

Visit the Download page for step-by-step instructions on installing the app on both Android and iOS devices. The app gives you a faster, more stable experience than the mobile browser, with biometric login and full access to all games and account features.

Yes. The ResortsWorld mobile app supports the full game library, account management, deposits, withdrawals, and live betting — the same as on desktop. The app also includes extras like biometric login and push notifications. You can read more on the App page.

Yes. Your ResortsWorld login credentials — email and password — work across all devices. Your balance, bet history, and account settings are synced, so switching between your phone and laptop is seamless. If you are logging in from a new device for the first time, an OTP may be required for verification.

Email [email protected] from your registered email address and request self-exclusion. Let us know how long you would like to be excluded for. During the exclusion period your account will be suspended and no deposits will be accepted. Your PHP balance remains in your account and can be withdrawn once the exclusion ends and your account is reactivated. More information is on the Responsible Gaming page.

The most important first step is to recognise the signs and take them seriously. Common indicators include spending more than you planned, chasing losses, hiding your gaming from family, or feeling anxious when you are not playing. If any of these apply, take a break and talk to someone you trust. You can also request self-exclusion or a cooling-off period by contacting us. Visit the Responsible Gaming page for the full self-assessment guide and support tools.

Your account dashboard shows your total deposits and session activity, which helps you track how much you have spent and how long you have been playing. Self-exclusion and cooling-off periods can be requested at any time through support. We encourage all players to set personal budgets before each session and treat gaming purely as entertainment — never as a way to earn or recover money.